Mohegan Sun Arena Rules
For the latest complete list of venue rules, we recommend you contact Mohegan Sun Arena directly to verify the venues policies prior to the event.
Mohegan Sun Arena would like all guests and visitors to have a fun and enjoyable time at ticketed events. That’s why the staff have created the following sets of rules and guidelines that all guests must follow. Please take the time to read and understand these policies. Because failure to abide by these policies may result in expulsion without refund.
If you have any questions on these policies, please call the venue directly.
Wheelchairs are available at any of the venue’s coat check locations. Coat checks are located at each of their three entrances. For motorized scooter rentals, please contact the Transportation Services Reservation Center. If you need any other accommodations please contact the venue at least 2 weeks prior to the ticketed event date.
Alcoholic beverages including wines and beers are not served to anyone below the age of 21. Guests are expected to not purchase drinks for children or anyone under the age of 21. Anyone seen doing this may be ejected from the venue without refund.
Please be aware that the code of conduct is in effect at all times. So if a guest is visibly intoxicated, agitated, or disruptive by any means or reasons, then they may be ejected from the venue without refund. If a guest is intoxicated and aggressive, then they may be removed from the premises by security staff.
Please be aware that this could also result in a permanent ban from the venue.
As a house rule, disposable cameras are permitted, but may be prohibited based on the request of the performing artist and their management. Call in advance to find out what the camera policy will be during the event. Video and audio recording equipment are prohibited in the Arena at all times.
Food and/or beverages of any kind may not be brought into the Arena. A selection of food and beverages are available at concession stands located throughout the Arena concourse and may be enjoyed at your seat during the performance.
A valid ticket is required for all guests who enter the Arena. Children 24 months and older also require a valid ticket.
Code of Conduct Policy
Guests who are found guilty of public intoxication, using offensive language, throwing objects, standing on Arena chairs or any other behavior deemed by Mohegan Sun Arena as disruptive or dangerous in nature, are subject to ejection from the Arena.
Family Assisted Restroom Policy
Mohegan Sun has three “Family Assisted Restrooms” for guests with special needs. These restrooms are located outside Autumn Essentials, Kids Quest and next to SolToro Tequila Grill.
Lost and Found Policy
Mohegan Sun’s Guest Assistance Center is open 24/7 and can be reached by phone. Note: Lost & found items will be held for 15 days then donated to charity.
For the safety and enjoyment of everyone at an event, anyone entering the Arena is subject to a reasonable search. This includes, but is not limited to bags, purses, coats and hats. Guests are prohibited from bringing the following items into Mohegan Sun Arena:
- food, except for certain medical conditions
- illegal drugs
- glass, plastic or metal containers
- video or audio recorders
- professional quality camera equipment
- firearms or weapons of any kind
- strollers or baby seats
- folding chairs
- noise makers or horns
- signs (excluding WWE wrestling events)
- beach balls
- packages or any items the contents of which is not displayed
The venue management reserves the right to restrict any other items that could pose a safety hazard or restrict the enjoyment of another guest. Any prohibited items may be returned to a vehicle or disposed of properly. At the discretion of venue management, certain items may be left at the bag checks at either entrance to the Arena. Management also reserves the right to inspect personal belongings of a suspicious nature.
Re-entry is permitted for select Arena events. This includes the after-show period. Before you arrive at the Arena, discuss a meeting place with your group in case you get separated during or after the show.
Mohegan Sun Arena is a SMOKE-FREE venue. Smoking is prohibited in all areas of the Arena, including restrooms. Guests who fail to comply with this policy may be subject to ejection from the Arena.